Starting April 14, the Social Security Administration (SSA) will implement new identity verification rules that could create major obstacles for millions of Americans, especially seniors, according to a new report by the Center on Budget and Policy Priorities (CBPP).
What’s Changing?
In a move to combat fraudulent benefit claims, the SSA announced in March that it will no longer allow identity verification over the phone for new benefit applications or changes to direct deposit information.
From April 14, those unable to verify their identity through the SSA’s online My Social Security portal will need to visit a local field office in person—unless they’re receiving Social Security Disability Insurance (SSDI), Medicare, or Supplemental Security Income (SSI).
Who Will Be Affected?
The CBPP report highlights that this change could particularly affect seniors without reliable transportation or those facing mobility challenges. According to the report, roughly 6 million seniors live 45 miles or more from the nearest Social Security field office.
In 35 states, at least 10% of beneficiaries would have to make a 45-mile round trip to comply with the new rules, double the average daily travel distance for seniors (23.3 miles).
The situation is even more difficult in states with fewer field offices:
- Wyoming: 65% of seniors live over 45 miles from a Social Security office.
- Alaska: 45.9% of seniors face similar travel burdens, with distances often even greater.
- North Dakota: Around 13,000 seniors live more than 180 miles round-trip from the nearest field office.
On the other hand, more urban states like California and New York are less affected, with only about 3% of seniors needing to travel such long distances, thanks to a higher number of field offices.
Key Concerns Raised
The CBPP emphasizes that the changes could make it harder—or even impossible—for many to access the benefits they’ve earned. The report points out:
- More than 40% of retirees currently apply for benefits over the phone.
- Most spouses and bereaved family members also rely on phone services to claim their benefits.
- Survivor benefits (for family members of deceased workers) cannot be applied for online.
- Children and their parents cannot use My Social Security accounts for identity proofing, requiring in-person visits.
SSA’s Response
In response to the report, the SSA has pushed back on claims that it’s limiting access. A spokesperson told Newsweek, “SSA is NOT limiting phone services for Americans.
We have over 40,000 people working the front lines and will continue to ensure benefits are available to all Americans.” The agency also noted that it recently brought employees back to the office full-time and is investing in improvements to its phone services.
Why It Matters?
Senior advocacy groups and lawmakers—especially in states like Alaska and Wyoming—are expressing concern that these changes will disproportionately impact vulnerable populations.
Many seniors don’t drive, and nearly 8 million report having a disability or health condition that limits their ability to travel outside the home.
What’s Next?
The new rules will go into effect on April 14. As the date approaches, all eyes are on how these changes will impact access to Social Security benefits and whether adjustments will be made to ensure more equitable access for those in rural and underserved areas.
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